Privacy Policy

1. Introduction

Estavia ("we", "us", "our") is committed to handling personal information with care and transparency. This Privacy Policy explains what data we collect when you use our website or attend our workshops, how we use it, how long we keep it, and what rights you have.

If you have questions at any point, please write to us at [email protected].

2. What We Collect

We collect the following personal data:

• Name and email address — provided when you submit the enquiry form on our website (required).
• Phone number — provided optionally when you submit an enquiry.
• Message content — the text you include in your enquiry, which may include personal details you choose to share.
• Cookie and analytics data — collected automatically when you browse our site (see Section 5).

We do not collect sensitive personal data (such as financial account details or health information) through this website.

3. How We Use Your Data

We use personal data for the following purposes:

• Responding to your enquiry about sessions or membership.
• Sending you pre-session information packs once you have enrolled in a session.
• Managing membership records for Reflection Membership participants.
• Improving our website and sessions based on anonymised usage data.

We do not use your data for automated decision-making or profiling. We do not sell personal data to third parties.

The legal basis for processing your enquiry data is your consent (given when you submit the form). For enrolled participants, the basis is performance of the agreement to provide our session.

4. Data Sharing

We share data only in the following limited circumstances:

• Email service providers — we use a third-party email platform to manage correspondence. Your email address is processed by that platform under a data processing agreement.
• Analytics services — we may use anonymised analytics tools to understand how our website is used. These do not receive personally identifiable information.
• Legal obligations — we may disclose data if required to do so by Thai law or a competent Thai authority.

5. Cookies

Our website uses cookies. Essential cookies are required for the site to function and cannot be disabled. You may accept or decline optional analytics and preference cookies via the banner shown on your first visit. For full details, please see our Cookie Policy.

6. Data Retention

Enquiry data is retained for up to 12 months after your last contact with us, or until you ask us to delete it, whichever comes first. Participant records for enrolled sessions are retained for 24 months after the session date. Analytics data is typically retained in anonymised form for up to 26 months by our analytics provider.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate data.
• Ask us to delete your personal data (subject to any legal obligations we have).
• Withdraw consent for processing at any time — this does not affect the lawfulness of processing before withdrawal.
• Object to processing based on legitimate interests.

To exercise any of these rights, please write to [email protected]. We will respond within 30 days.

8. Data Security

We take reasonable technical and organisational steps to protect personal data from unauthorised access or disclosure. Our website uses HTTPS. Access to participant records is restricted to Estavia facilitators on a need-to-know basis.

No method of internet transmission is completely secure. If you believe your data has been compromised, please contact us immediately at [email protected].

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

10. Children's Privacy

Our sessions are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through our site, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after a revision constitutes acceptance of the updated terms.

12. Contact

For all privacy-related enquiries:

• Email: [email protected]
• Address: Estavia, 138 Thanon Bamrung Mueang, Pom Prap Sattru Phai, Bangkok 10100, Thailand